DELIVERY & CLIENT RETENTION

Do you have low client retention? Disconnect between sales, delivery and account management and project communications? We can help you develop better client relationships to drive revenue growth from your existing clients.

Many organizations face challenges optimizing project delivery to foster lasting repeat client relationships. Our in-depth delivery and client retention audit helps you overcome these obstacles, creating a seamless client delivery experience to cultivate client loyalty and fuel sustainable growth.

HOW WE CAN SUPPORT YOU:

  • What we do

    Project Communication & Roles: We assess internal and external communication clarity, including responsibility lines, processes, and customer personalization strategies.

    Utilization & Efficiency: We analyze your utilization management practices, targets, and effectiveness, evaluating their impact on business development and the overall business model.

    Scope & Project Management: We scrutinize your change/scope management processes, their linkage to bidding, pricing, reporting, and decision-making, and how this information is communicated to stakeholders.

    Reporting & Delivery Sales Cycles: We evaluate customer retention rates, referral processes, upselling/cross-selling practices within the delivery cycle, and how customer feedback is integrated into your business and teams.

  • we deliver

    Recommendations on key priorities and projects which may include:​

    Targeted interventions to boost client retention.

    Align project delivery metrics with business development and organizational goals.

    Project delivery and business development cycle alignment to ensure your team is continually selling to your clients.

    Evaluate utilization targets to ensure alignment with growth ambitions and promotes delivery team involvement in sales process.

    Develop baseline reporting to ensure internal and external stakeholders have clear view of project delivery.

    Implement scope/budget change management practices that tie back to proposal, bidding, and pricing practices.

    Suggest changes to internal project review process and associated reporting to drive decision-making at a portfolio level.

    Change management and communication support.